Ordering Information
1. a) Images: Choose your image from 'The Collections' or any other 'Featured' part of the site and click 'Purchase Image'. Choose from the different sizes and formats and click 'Add to Basket' when done.
1. b) Tickets: Click 'Buy Tickets Online' and enter the quantity required for each ticket in the relevant box then click 'Add to Basket'.
1. c) Shop items: Select the 'Beamish Shop' icon and select the basket icon to add to your basket right away or click the 'i' information icon for further details.

2. Click 'View Shopping Basket' to go to the basket page to review your order. Make any changes necessary to quantities and click update. Click 'Checkout' when you are ready to proceed with your order.

3. Use your existing password to log in if you have used the site before otherwise click 'New Customer'.

4. Confirm your order and delivery address on the next screen and click 'Continue' to proceed to the secure payment page.

5. Enter your card details and click 'Confirm Payment' to securely send your payment to the automated banking system. You may cancel your order on this screen by clicking 'Cancel'.

6. If payment is authorised you will see the order confirmation page which will give you your order number and details on how to print your ticket if purchased. Your order will also be confirmed by email.

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Refunds & Returns Policy

We’re sure you will be delighted with your purchases from Beamish. If however you are unhappy with your item for any reason, simply return it to us within 14 days of purchase in its original at-sale condition with your receipt and we will happily provide a replacement, exchange it for a different item, or provide a full refund. We are unable to provide an exchange or refund for unwanted food or drink purchases.

Faulty goods may be returned to us beyond this 14 day period – please call us on 0191 370 4000 for full details. This does not affect your statutory rights.


Items returned to us by Post:

We are unable to refund the cost of postage for unwanted items returned to us. Please also keep in mind that proof of postage does not form proof of delivery.

Items purchased from our website:

The policy stated above applies for most items purchased on-line. However we are unable to offer refunds or exchanges for unwanted items that are tailor-made for you. This applies to all photographic and digital media purchases. Please ensure that when requesting such items you take care to complete the order correctly. If the delivered item does not match your order or if it is faulty, we will be happy to provide you with a replacement.

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Frequently Asked Questions
Is this site secure?
What cards do you accept?
How do I reprint my ticket if I loose it or something goes wrong?
How long will delivery take?
How will my digital images arrive?

Q: Is this site secure?
A: Totally. Our servers use 128bit encryption to send your card details to the automated banking system at Protx. You can be assured that no human sees your details and that it is completely safe.

Q: What cards do you accept?
A: We accept Visa, Mastercard, Solo, Switch, Electron.

Q: How do I reprint my ticket if I loose it or something goes wrong?
A: You can do that by loggin in here...

Q: How long will delivery take?
A: You should expect your prints to arrive within 14 working days. All other items should arrive withing 10 working days. For mixed orders (e.g. shop items and prints) items will be sent together within 14 working days.

Q: How will my digital images arrive?
A: The images will be compiled onto a CD-R and will be in 300dpi JPEG format at the size you requested.

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